Customer Service
We are pleased to introduce our new customer service via WhatsApp . From now on, you can contact us easily and quickly!
- Always available - Our service is available 24/7, with a guaranteed response within 24 hours.
- Fast and discreet communication – No waiting times, just a direct solution tailored to you.
- Visual support – Share photos, videos, or questions for even better service.
- Personal contact – A professional and approachable experience, tailored to your needs.
We package our bonsai trees with 99% plastic-free materials to contribute to our climate goals. The paper and cardboard we use is FSC certified and easy to recycle♻️
- Free shipping from €50,-
- 60-day bonsaiwonder guarantee
- Sustainably shipped in a beautiful box
Delivery times (ordered before 08:00)
- NL: Orders are delivered within 1 working day/Saturday.
- BE: Orders are delivered within 1 working day.
- DE: Orders are delivered within 2 working days.
- FR: Orders are delivered within 2–3 working days.
- AT: Orders are delivered within 3 working days.
- DK: Orders are delivered within 2 working days.
- LU: Orders are delivered within 1–2 working days.
We provide a 60-day warranty on our bonsai, because we are confident that we only sell healthy bonsai. However, it is important that you contact us within 14 days of the bonsai’s arrival, so that we can help you with its care. Often, the issue is not the bonsai itself, but how it is cared for. Read more about the warranty here.
Are you looking for a specific bonsai (species) and we don’t have it on the website? Send us a message and we’ll help you further!
We also have many more Bonsai that aren’t listed on our website.